Frequently Asked Questions

At Whole Melt Extracts HQ, we prioritize convenience and security. We accept the following digital payment options:

• Cash App
• Zelle Pay
• Apple Pay
• PayPal
• Venmo
• Cryptocurrency (Bitcoin, Ethereum, and more)

For more information, check our Payment Policy page.

We require an insurance fee for all purchases to help mitigate unforeseen circumstances during delivery. The fee structure is as follows:

Key benefits of the insurance fee:

• Protection: Covers delivery issues such as lost or damaged products
• Refundable: 80% to 100% refundable upon successful delivery
• Replacement Assurance: We send replacements at our expense if issues arise
• Peace of Mind: Shop with confidence knowing you're covered

Yes! Although transaction history remains within the blockchain, it does not contain any personal data. We also frequently change our wallet addresses, so there will be no proof that you purchased from us. Please only make transfers to the wallet address listed at checkout. If you're having any issues, feel free to reach out to our customer support team.

Yes! We provide various promotions throughout the year. Sign up for our newsletter to stay informed about special offers. We also have a loyalty program where you can earn points on purchases to redeem for discounts on future orders. Check our coupon codes page for current deals!

Currently, Whole Melt Extracts HQ only ships within the United States. Due to varying legal restrictions on cannabis products, we do not offer international shipping, though we do make exceptions on certain purchases. For more information, check our Shipping Policy page.

Delivery times typically range from 2 to 5 business days depending on your location. For customers in rural or remote areas, delivery may take an additional 1-2 days. We provide tracking information for all orders, allowing you to monitor your package's progress.

We ship to all 50 U.S. states. However, please be aware that cannabis laws vary by state. It is your responsibility to understand and comply with local laws regarding the purchase, possession, and use of cannabis products.

It can take 3-5 business days from the date of purchase for the order to be processed (weekends do not apply). Our cut-off time is 3 PM (PST), Monday – Friday. Customers may experience delays due to postal services being at max capacity.

We prioritize safety and discretion. Our process includes:

• Vacuum-sealed to preserve freshness and neutralize scent
• Placed in a second smell-proof bag for double protection
• Plain, unmarked shipping box for maximum privacy
• Cushioning to prevent damage during transit
• Tamper-evident tape so you know if the package was compromised

Yes, we understand the importance of discreet packaging and respect your privacy. Our packaging is designed to be completely discreet and ensures your order arrives securely without any external indications of its contents.

If your parcel hasn't had an updated tracking scan in 2 days, it's considered lost in transit, and you can make a claim. Contact us immediately and we'll work to resolve the issue.

Please contact our customer service team as soon as possible if incorrect shipping information was provided. We cannot take responsibility for orders shipped to an incorrect address.

Contact our customer service team within 3 hours of placing your order. After this window, changes may not be possible as your order might already be processed for shipping.

We stand behind our product quality. If you are unsatisfied, contact our customer service team within 48 hours of receiving your order, and we will work to resolve the issue.

Due to the nature of our products, we cannot accept returns or exchanges. However, if you receive a defective product, contact us within 48 hours of receipt and we will resolve the issue.

Once you place an order, it automatically goes ON-HOLD. Once we receive payment, it changes to PROCESSING and you'll receive a confirmation email. When complete, you'll receive a tracking number and the status changes to COMPLETE.

This indicates your order is still ON HOLD, meaning we have not received payment. Please check your bank records to confirm the payment was sent. If your order is PROCESSING and you don't have tracking by the following business day, contact us immediately.

If you don't receive your package within 2 days of the expected delivery date, contact us immediately. We'll initiate a trace with the carrier. If deemed lost, we'll send a one-time replacement for orders up to $500.

We recommend:

• Allow 36 business hours from the delivery date
• Check the surrounding area for the package
• Someone else may have accepted it for you
• Check for a notice of attempted delivery
• Contact your local USPS, UPS, FedEx or shipping agency with your tracking number

All products undergo rigorous third-party lab testing. Detailed lab results are available on our website or by scanning the QR code on product packaging, ensuring safety and transparency.

Store all products in a cool, dry place away from direct sunlight. Keep them in their original, child-resistant packaging and out of reach of children and pets.

We offer a range of extract products including badder, resin sugar, and disposable vape pens. Each has unique characteristics in consistency, potency, and flavor. Check product descriptions or contact us for detailed information.

Our disposable vape pens are designed for ease of use. Simply inhale from the mouthpiece to activate — no buttons or charging required.

Product safety is a top priority. All products are tested by state-licensed independent labs to ensure they are free of harmful chemicals such as benzine, pesticides, and metals. We only use the purest cannabis extracts and botanical terpenes. We do not add fillers such as vitamin E acetates.

We offer a wide range including premium strains, extracts, vape carts, live resin, badder, shatter, crumble, beverages, and more. Browse our shop for the full selection.

Yes, we provide detailed product information including potency levels and potential effects. Product descriptions highlight unique characteristics including aroma, flavor profile, and expected effects to help you make informed decisions.

While we have knowledgeable staff, we cannot provide medical advice. We recommend consulting with a healthcare professional for guidance on using cannabis products safely.

You must be 21 years or older. We strictly enforce this age limit and require age verification before processing any orders.

For online orders, we use an age verification system that checks public records. For in-store, we accept:

• Driver's licenses
• Passports
• State ID cards
• Military IDs

No, it is illegal and unsafe to drive under the influence of cannabis. This applies to all motor vehicles, aircraft, and motorboats. We strongly advise against consuming our products before or while operating any vehicle.

Per California state law, adults 21+ can purchase up to one ounce (28.5 grams) of flower or up to 8 grams of concentrate per day. Please check your local laws for specific limits.

Whole Melt Extracts HQ is not a scam. Founded in 2016 in California, we are a legitimate cannabis company dedicated to quality and innovation. Our team specializes in cultivation and extraction, offering premium concentrates like live rosin, shatter, and vape products. We prioritize product safety through rigorous testing that exceeds industry standards. Verify your product for additional peace of mind.

Yes, Whole Melt Extracts HQ operates within the legal framework of the USA. We comply with all applicable laws and regulations governing the purchase, possession, and use of cannabis products in our jurisdiction.

We work closely with experienced cultivators and undergo rigorous testing processes. Every product meets the highest standards for an exceptional cannabis experience.

Our physical dispensary is in Downtown Los Angeles, but we primarily operate as an online retailer serving customers across the United States.

Our online store is available 24/7. Customer service hours:

• Monday–Saturday: 9:00 AM – 8:00 PM (PT)
• Sunday: 10:00 AM – 7:00 PM (PT)

Visit our My Account page and fill out the required credentials. Requirements:

• Must be 21+ in compliance with laws (WE DO NOT SELL TO MINORS)
• A valid shipping address
• Any of our recommended payment modes

Simply add your preferred items to your cart and proceed to checkout. You can also contact us for assistance with placing your order.

You can purchase through our online store or visit one of our authorized retail partners. Browse products, add to cart, and checkout. You must meet the legal age requirement and comply with local laws.

All inquiries submitted to wholemeltextractshq@gmail.com will be responded to within 72 business hours. You can also visit our Contact page for more options.