Refund & Returns Policy

Our refund and returns policy is valid for 30 days from the date of your purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

To qualify for a return, the item must meet these requirements:

• Unused — Item must be in pristine, unused condition
• Original packaging — Returned in its original, undamaged packaging
• Same condition — As you received it from us
• Proof of purchase — Receipt or order confirmation required

Partial refunds may be granted in the following situations:

• Items that are not in their original condition, are damaged, or have missing parts not due to our error
• Items returned more than 30 days after delivery

If you haven't received your refund yet, please follow these steps:

1. Check your bank account again to ensure the refund hasn't already posted
2. Contact your credit card company — it may take time for the refund to officially post
3. Contact your bank — there is often some processing time before a refund is posted

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at sales@wholemeltextractshq.com.

To return your product, you should mail your product to our warehouse address in Downtown, Los Angeles, California.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. For high-value returns, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Due to the nature of our products:

• We cannot accept returns on opened or used items for health and safety reasons
• Customers must ensure they are legally permitted to purchase and possess our products in their jurisdiction before ordering

If you haven't received your package within 5 days after the scheduled delivery date, please notify us so we can initiate a package trace. This process can take up to five business days to complete. If the package is found, it will be re-shipped to you.

Whole Melt Extracts HQ is dedicated to providing the highest quality products. We offer a two-week money-back guarantee on all products. However, since we deal with controlled substances in many countries, certain guidelines must be followed to qualify for a refund.

You may request a refund in the following situations:

Cancellation

Non-Reception

If your order hasn't been received within 5 days of processing, and the non-reception isn't due to reasons such as:

• Incorrect shipping address provided
• Package claimed by someone else at the correct address
• The recipient was unavailable to receive the package

Ineffective Products

In rare cases where a customer finds the product ineffective, we require the following documentation:

Refunds typically take up to 20 business days depending on your credit card company and bank policies. Different payment methods have different processing times:

The Refund Journey

For any assistance with returns, exchanges, questions, refunds, or to initiate a return, please contact our customer service team. We're here to help make the process as smooth as possible.